Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Gatsy services (collectively, the "Service"), including our website at gatsy.ai, our software platform at gatsy.net, our mobile applications on iOS and Android, and any related features, content, communications, and integrations we operate.

By accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms are a binding agreement between you (and the business you represent, if any) and Gatsy.

1. About Gatsy

Gatsy provides AI-powered estimating, job, and operations software for construction contractors. We are based in Florida, USA.

Contact: info@gatsy.ai · +1 (844) 428-7924 · 1600 S. Federal HWY, Suite 200, Pompano Beach, FL 33062, USA.

2. Acceptance of Terms

By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms. References to "you" mean both you individually and the business you represent, as applicable.

If you do not accept these Terms, you must not access or use the Service.

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent that you are 18 or older.

You must not be barred from using the Service under applicable United States federal law, the law of your state of residence, or any other applicable law. You must provide accurate, current, and complete information when registering.

The Service is available only in the United States. By using the Service you confirm that you reside in the United States.

4. Description of the Service

Gatsy is an AI-powered operations platform built for low-voltage, electrical, structured cabling, and telecommunications contractors. The Service includes (without limitation):

• AI-assisted project estimating, takeoffs, and bill-of-materials generation
• Job, contract, and customer management
• Order management and vendor request-for-quote dispatch
• Project management, shifts, foreman task sheets, and GPS-verified clock-in
• Timesheet and expense management
• Service-work agreement generation
• Prelim and lien-notice document generation
• Analytics dashboards
• Optional QuickBooks integration (when configured at the tenant level)
• Optional "BOT" add-on modules (Trade BOT, Full Suite, Custom BOT) sold separately
• Mobile applications for iOS and Android (primarily for foreman clock-in, photo upload, and task sheets)
• AI customer-support chat available on our website and within the Service

The Service is a tool to assist your work, not a substitute for licensed professional engineering, construction, electrical, legal, or accounting advice. See Section 11 (AI-Generated Output) and Section 14 (Disclaimers) for more.

5. Account Registration

To use most parts of the Service you must register an account on gatsy.net.

• One account per person; one tenant per business. You may not share login credentials.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to notify us immediately at info@gatsy.ai if you suspect any unauthorized access or use of your account.
• You agree to keep your account information accurate and up to date.
• We may suspend, restrict, or terminate your account if we believe you have violated these Terms (see Section 16).

Authority of tenant administrators. When you create a tenant (a "company" account), you become the Tenant Administrator. You can invite additional users (your employees, subcontractors, or authorized teammates) into your tenant. You are responsible for the activity of the users you invite and for ensuring they comply with these Terms. The Tenant Administrator has full visibility into all data within the tenant.

6. Subscription, Billing, and Payment

6.1 Plans and pricing

We offer subscription plans at prices listed on https://gatsy.ai/pricing (currently Basic, Pro, and Enterprise) plus optional add-on BOT modules. Pricing may be amended from time to time. Continued use of the Service after a price change constitutes acceptance of the updated pricing for future billing periods.

6.2 Free trial

We offer a 30-day free trial of the Service. No credit card is required to start the trial. You may cancel at any time during the trial without charge.

At the end of the trial, if you have not added a working payment method or activated a paid subscription, your account will enter a read-only state — you will be able to view your existing data but will not be able to create, update, or delete records — until you add a payment method or activate a subscription. The read-only state continues until you take action or until you delete your account.

The free trial is available once per user and once per business email domain. Repeat trials by the same user, business, or domain are not permitted.

6.3 Paid subscriptions

By activating a paid subscription, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, as selected) for the subscription fee plus any add-on bot fees, integration fees, and usage-based fees.

• Monthly fees are billed in advance at the start of each billing period.
• Usage-based fees and overage charges are billed in arrears.
• Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. You can cancel at any time from your account settings or by emailing info@gatsy.ai.
• All payments are processed by Stripe. Stripe's terms apply to the payment transaction itself.
• You are responsible for any sales tax, value-added tax, or similar tax due on your subscription unless we are required to collect and remit it.

6.4 BOT (add-on) fees

If you activate any BOT add-on (Trade BOT, Full Suite, Custom BOT):

• A one-time setup fee applies, billed in three staged payments as described at purchase. Setup fees are non-refundable.
• A monthly hosting fee begins on activation (or on data submission, whichever comes first) and is billed in addition to your platform subscription fee.
• BOT fees automatically increase if you expand BOT functionality, add new trades, or request custom logic — we will notify you of the increase before applying it.

6.5 Automatic tier upgrades

If your usage exceeds the limits of your current plan (number of users, BOT output volume, storage, compute), we may automatically upgrade your tenant to the next plan tier that accommodates your usage. We will notify you of the upgrade, but the upgrade takes effect immediately and the prorated fee differential applies to your next bill.

6.6 Refund policy

• Hard-cancellation of a paid subscription is non-refundable. If you cancel a paid subscription, your access continues until the end of the current billing period; no refund of the unused portion is issued.
• Plan changes are prorated. If you switch from one paid tier to another mid-billing-period, your charges are prorated through Stripe in the standard way (a prorated credit for the unused portion of the prior tier, plus a prorated charge for the new tier).
• Setup fees and one-time fees are non-refundable under all circumstances.
• Usage-based and hosting fees already accrued are non-refundable.

6.7 Failed payments

If a payment fails, we will retry the charge daily for seven (7) days. During the retry period your account remains active. If payment has not succeeded by the end of day seven, your account may be suspended (see Section 16). You remain responsible for any accrued charges.

6.8 Currency

All fees are stated and charged in United States Dollars (USD).

7. Free Trial — Additional Terms

See Section 6.2 above for the trial mechanics. By starting a trial you agree that:

• The trial grants temporary access to evaluate the Service.
• We may end the trial early if we determine you are using it for purposes outside ordinary evaluation (for example, repeat trial-stacking through new accounts).
• Your trial data is preserved if you convert to a paid subscription. If you let the trial lapse into read-only and then delete your account, your data is deleted per Section 17.

8. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, disassemble, copy, reproduce, duplicate, or screen-scrape any part of the Service or its underlying code, AI logic, prompts, templates, workflows, or data structures
• Use the Service to train, fine-tune, or build a competing AI estimating engine, takeoff tool, or contractor-operations platform
• Upload content that you do not have the rights to upload (including copyrighted plans, drawings, or spec sheets belonging to another party without permission)
• Upload malware, viruses, illegal content, or content that infringes third-party intellectual-property, privacy, or publicity rights
• Use the Service to send spam, harass, defame, or abuse any person
• Impersonate another person, business, or affiliation
• Interfere with, disrupt, probe, or attack the Service or any servers connected to the Service (including via denial-of-service or excessive automated traffic)
• Bypass any rate limits, permission gates, subscription gates, or other access controls
• Use the Service for any unlawful purpose, including any activity prohibited under federal law or the law of your state
• Resell, sublicense, or commercially redistribute the Service or any access to it without our written consent

We may suspend or terminate accounts engaged in any of the above (see Section 16).

9. Your Content

9.1 Ownership

You retain ownership of all content you upload to or create in the Service — including plan documents, drawings, spec sheets, estimates, line items, BOMs, customer and vendor records, job records, photos, expense receipts, task sheets, and similar ("Your Content").

9.2 License you grant us

You grant Gatsy a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, process, transmit, display to you and your authorized teammates, copy, transcode, parse, and embed Your Content for the sole purpose of providing the Service to you (and to authorized teammates in your tenant) — including by sending parsed text to the AI providers identified in our Privacy Policy. This license terminates when you delete Your Content or when your account is terminated, except to the extent we retain backups or are required to retain copies by law (see our Privacy Policy's "Data Retention" section).

9.3 Your representations

You represent and warrant that:

• You have all rights necessary to upload Your Content and to grant the license in Section 9.2.
• Your Content does not infringe any third party's intellectual-property, privacy, or publicity rights.
• Your Content does not contain malware or illegal content.

9.4 Backups are your responsibility

While we maintain database backups for operational purposes, you are responsible for maintaining your own backup copies of business-critical content (your estimates, project files, proposals). We do not guarantee that we can restore your specific content in the event of data loss.

9.5 De-identified and aggregated data

We may use de-identified or aggregated data — data that cannot reasonably be linked back to you — to improve the Service, train internal models that we own, and benchmark performance. We do not use Your Content to train any third-party AI provider's models.

9.6 Removal of content

We may remove content that violates these Terms or that we have a good-faith belief violates applicable law. We will notify you when feasible.

10. Gatsy's Intellectual Property

All software, source code, AI models we develop, prompt libraries, BOT logic, estimating engines, workflows, templates, reporting structures, dashboards, documentation, branding, trademarks, and trade dress that we make available as part of the Service are owned solely by Gatsy (or our licensors), and are protected by United States and international copyright, trademark, trade-secret, and other intellectual-property laws.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service strictly per these Terms. No ownership rights are transferred to you.

You may not use our trademarks, logos, product names, or trade dress without our prior written permission.

11. AI-Generated Output

The Service generates outputs using artificial intelligence and large-language-model technology, including (without limitation) estimates, takeoffs, bills of materials, summaries, vendor RFQ language, and chat responses ("AI Output").

You acknowledge and agree:

• AI Output is a tool to assist your work, not professional advice. It is not licensed engineering advice, construction advice, electrical-code advice, legal advice, or accounting advice.
• AI Output may contain errors, omissions, miscounts, hallucinations, outdated pricing, or other inaccuracies. Construction estimating in particular is subject to substantial variability in materials, labor, code requirements, site conditions, and supply-chain pricing.
• You are solely responsible for reviewing, verifying, and validating any AI Output before relying on it for any business decision, including bidding, contracting, purchasing materials, scheduling labor, submitting to a customer, or filing with a government authority.
• You are solely responsible for any business decision made using AI Output. Gatsy is not your engineer, your estimator, your foreman, your accountant, or your lawyer.
• Gatsy makes no warranty that AI Output is accurate, complete, current, or fit for any particular purpose.
• Gatsy is not liable for any loss, damage, missed bid, contractual exposure, regulatory penalty, or other consequence arising from your reliance on AI Output.

This Section 11 is reinforced by the Disclaimers in Section 14 and the Limitation of Liability in Section 15.

12. SMS Messaging

Gatsy operates an opt-in SMS program. You are not enrolled by default. By providing your mobile number and checking the dedicated, unchecked-by-default SMS-consent box during account onboarding at gatsy.net, or by enabling SMS notifications in your account settings after signup, you consent to receive SMS messages from Gatsy. SMS consent is a separate, optional choice; it is not bundled with your acceptance of these Terms and is not required to create or maintain a Gatsy account.

12.1 Program description

Gatsy sends SMS messages in the following categories:

• Demo scheduling confirmations
• Trial onboarding nudges
• Account notifications (payment-failed, subscription-expiring, security alerts)
• Support replies (when you text us)
• Product updates (new features, major changes)
• Promotional offers and discount codes
• Feature launch announcements and sales alerts
• Subscription upgrade and renewal offers

12.2 Frequency

Msg frequency varies. Typically up to 10 messages per month across all message categories listed above.

12.3 Cost

Message and data rates may apply. Gatsy does not charge for messages; your mobile carrier may.

12.4 Opt-out

To stop messages, reply STOP to any Gatsy SMS. You will receive one confirmation message, then no further messages.

To opt back in after STOP, reply START or UNSTOP.

12.5 Help

For help, reply HELP to any Gatsy SMS, or email info@gatsy.ai.

12.6 Carriers

Supported US carriers include AT&T, Verizon, T-Mobile, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

12.7 Your consent

Your opt-in is governed by these Terms and our Privacy Policy. We log your consent record (timestamp, exact consent text rendered, source, IP address, and user-agent) and retain it for four years from your opt-out (or four years from last message if you do not opt out), per our Privacy Policy.

13. Confidentiality

In the course of using the Service, each party may receive information that is confidential to the other party (including but not limited to pricing, customer lists, vendor pricing, AI prompts, BOT logic, business plans, and pre-public product roadmap).

Each party agrees to:

• Use the other party's confidential information only as necessary to perform under these Terms
• Take reasonable measures to protect it from unauthorized disclosure
• Not disclose it to any third party without the other party's prior written consent

These confidentiality obligations apply for five (5) years from the date of disclosure; obligations relating to trade secrets continue for as long as the information qualifies as a trade secret under applicable law.

Exceptions: information that is (a) already public through no fault of the receiving party, (b) already known to the receiving party at the time of disclosure, (c) independently developed by the receiving party without reference to the disclosing party's information, or (d) required to be disclosed by law (in which case the receiving party will, to the extent legally permissible, notify the disclosing party first).

14. Disclaimers

The Service, including all content, features, AI Output, attachments, and integrations, is provided "AS IS" and "AS AVAILABLE" without any warranty of any kind, express or implied.

To the maximum extent permitted by applicable law, Gatsy disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
• Warranties of accuracy, completeness, or reliability of AI Output (see Section 11).
• Warranties of uninterrupted, timely, secure, or error-free operation.
• Warranties that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.
• Warranties of compatibility with any third-party service (including QuickBooks, OneDrive, Google Workspace, Meta, Google, Stripe, or any future integration).

You assume the entire risk as to the suitability of the Service for your specific business, project, or use case.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our disclaimers apply to the maximum extent permitted by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• Gatsy is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including but not limited to loss of profits, loss of business, loss of contracts, loss of goodwill, loss of data, loss of bidding opportunities, missed deadlines, regulatory penalties, or work-stoppage costs — even if Gatsy has been advised of the possibility of such damages.
• Gatsy's total aggregate liability to you arising out of or in connection with these Terms or the Service is limited to the greater of (a) one hundred US dollars ($100), or (b) the total amount you paid Gatsy in the twelve (12) months immediately preceding the event giving rise to the claim.
• For users on the free trial or who have not paid any fees, Gatsy's total aggregate liability is limited to one hundred US dollars ($100).

Some states do not allow the limitation or exclusion of certain damages; in those states our liability is limited to the maximum extent permitted by applicable law.

16. Termination and Suspension

16.1 Termination by you

You may terminate these Terms and your account at any time by:

• Cancelling your subscription in your account settings, or
• Emailing info@gatsy.ai with the subject "Account Deletion Request."

We will delete your account and the personal data we control within 30 days of the request, except where retention is required by law or legitimate business need (see our Privacy Policy's "Data Retention").

16.2 Termination by us

We may suspend or terminate your account, in whole or in part, with or without notice, if:

• You materially breach these Terms or our Privacy Policy
• You fail to pay fees when due (and a 7-day retry window has elapsed — see Section 6.7)
• You engage in any Acceptable Use violation (Section 8) or unlawful activity
• Continued provision of the Service would expose Gatsy to legal or regulatory risk
• We discontinue the Service generally (with reasonable advance notice to existing customers)

16.3 Effect of termination

Upon termination by either party:

• Your access to the Service ends at the end of the then-current paid period (or immediately, if termination is for cause).
• All fees accrued through the termination date become immediately due.
• BOT monthly fees remain due through the end of the billing cycle in which termination occurs.
• One-time setup fees remain non-refundable.
• We may delete your data per the Privacy Policy's "Data Retention" schedule. You should export any data you wish to retain before termination.
• Sections that by their nature should survive termination — including Sections 9.1, 10, 11, 13, 14, 15, 17, 18, and 21 — will survive.

16.4 30-day notice for non-cause termination

Either party may also terminate without cause with 30 days' prior written notice to the other party. The 30-day notice does not waive any accrued fees.

17. Indemnification

You agree to indemnify, defend, and hold harmless Gatsy (and its owners, officers, employees, agents, contractors, and licensors) from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of or access to the Service
• Your Content (including any allegation that Your Content infringes a third party's intellectual-property, privacy, or publicity rights)
• Your breach of these Terms or the Privacy Policy
• Your violation of any applicable law or any third party's rights
• Any reliance you or any third party places on AI Output generated through your account

We will promptly notify you of any claim subject to this indemnification, and you will have the right to control the defense, provided you do not settle any claim that imposes any obligation on us without our prior written consent.

18. Governing Law and Venue

These Terms are governed by, and will be construed in accordance with, the laws of the State of Florida for customers located in Florida or any state other than California, and by the laws of the State of California for customers located in California — in each case without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Venue: Any action arising under these Terms must be brought in:

• For customers located in California: state or federal courts located in Los Angeles County, California
• For all other customers: state or federal courts located in Broward County, Florida

You and Gatsy each consent to the exclusive personal jurisdiction of these courts and waive any objection based on inconvenient forum.

19. Privacy

Our handling of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

20. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email (to the address on file with your account) and by posting a prominent notice in the Service before the changes take effect. The "Last Updated" date at the top of these Terms will always reflect the most recent revision.

Continued use of the Service after the effective date of a change to these Terms means you accept the updated Terms. If you do not agree to the change, your sole remedy is to stop using the Service and cancel your account before the effective date.

21. General

21.1 Entire agreement

These Terms (together with our Privacy Policy and any order forms, addenda, or in-product disclosures we present and you accept) constitute the entire agreement between you and Gatsy with respect to the Service and supersede any prior agreements, including any prior version of the User Agreement we may have published as a PDF.

21.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable; the rest of the Terms will remain in full force.

21.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

21.4 Assignment

You may not assign these Terms or your account, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all assets, or by operation of law.

21.5 Force majeure

We are not liable for any delay or failure of performance due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemic, civil disturbance, labor dispute, governmental action, internet or telecommunications failure, or third-party service outages.

21.6 Independent contractors

These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship between you and Gatsy.

21.7 Notices

Notices to you may be sent by email to the address on file with your account or by in-product notification. Notices to Gatsy must be sent to info@gatsy.ai with a copy by US mail to 1600 S. Federal HWY, Suite 200, Pompano Beach, FL 33062, USA.

21.8 Headings

Section headings are for convenience only and do not affect interpretation.

21.9 Export controls

You agree to comply with US export-control laws and not to export, re-export, or transfer the Service to any country, person, or entity subject to US sanctions.

21.10 Language

These Terms are written in English. Any translation we provide is for convenience only; the English version controls.

22. Contact

Questions about these Terms?